Consultancy - Business Process Audit

Transform Business Performance

Following detailed analysis, we can optimise and improve your automotive IT systems and processes to increase efficiency, reduce costs and give you a competitive edge.

Work quicker, faster & smarter

Our consultants combine a detailed understanding of automotive retailing with extensive experience of automotive IT systems and modules so we can very quickly spot opportunities to refine and optimise your current processes in a number of areas.

A female and male project mnager discussing project progress

Sales / CRM

Your sales and CRM processes are business critical so should be simple to operate and guarantee that your prospects and customers enjoy consistent, effective and meaningful communications - delivered in the way they prefer, at the time they are required.

We will help you improve your processes by selectively carrying out the following activities:
Comprehensive review of sales and marketing processes
Sales/CRM system parameter optimisation and standardisation
Alignment of retailer and OEM systems
Alignment of on-line consumer channels to in-showroom systems
Solution alignment and integration
Best practice introduction
Audit of user controls and access levels
Facilitate the selection of third-party solutions
Third-party system implementation management and support
Database quality evaluation and cleansing

eVHC

The performance of your service department is more important than ever in ensuring you remain a profitable and sustainable business. With a growing number of technological innovations to choose from – including eVHC, video streaming, workshop loading and job reporting systems, contact management and more – it’s not easy to identify the best solutions for your business.

We will help you improve your processes and make the right investments by selectively carrying out the following activities:
Comprehensive review of all service department processes
Optimised workshop capacity planning
Workshop loading solution configuration optimisation
Maximised use of eVSR for upsell opportunities
Enhanced management and KPI reporting
Business function centralisation and standardisation
Group business process standardisation
Internal work process review and optimisation
Audit of user controls and access levels
Database quality evaluation and cleansing

Parts

Your retailer parts stock management system should be configured and refined to require very minimal manual intervention and ensure your stock holding is optimised for all categories of parts - whether that’s fast moving items, captive parts, accessories, non-franchise parts, tyres etc. It should also be fully aligned with the current OEM parts logistics ordering and delivery processes to ensure full harmonisation between the retailer and OEM.

However, from our experience it is evident that many dealerships have not enhanced and changed their parts stock management system parameters to align with business process changes and improvements and as a consequence there is a significant mismatch of solution and process.

This is where we come in. We will help you improve your parts stock management systems and processes by selectively carrying out the following activities:
Comprehensive review of parts sales/receipting/stocking processes
Alignment of retailer and OEM systems
Parts system parameter optimisation and standardisation
Stock holding reduction to maximise ROI and improve cash flow
Stock holding vs stock availability optimisation
Solution alignment and integration
Stock obsolescence reduction planning
Best practice introduction
Audit of user controls and access levels
Facilitation of the selection of third-party solutions (only where necessary)
Third-party system implementation management and support (only where necessary)

Accounts

Efficient and secure accounts processes help you fulfil legal requirements, keep records of past results and provide insight into future performance.

At KCS Automotive we have experienced automotive accounts consultants who can carry out an independent and impartial audit and review of your accounts processes and analyse the balance sheet and P&L to ensure the system is being operated in the way it was intended - maximising the system utilisation and reporting accuracy.

We will help you improve your processes and make the right investments by selectively carrying out the following activities:
Comprehensive review of all key accounts processes
Balance Sheet and P&L health check
Audit of user controls and access levels
Alignment of accounts system to dealership/group operational processes
Alignment of accounts system to OEM interfaces and processes
Enhanced DMS management reporting facilitation
Third party BI or Management Reporting tool selection facilitation
Change management – e.g. accounts department centralisation
Get in touch

Not sure where to start?

Talk to us about how we can help you improve processes in your business

Contact us

The KCS Automotive difference

360° Viewpoint
We’ve worked with or for a range of OEMs, dealer groups and independent retailers
Automotive IT Experts
All team members have direct automotive system knowledge and experience
The Right Fit
We will build a team to complement your specific needs and resources
Training Support
We can train users or provide easy-to-use training material where required
Flexible Charging
We will build a charging model to align with your requirements and expectations